Standards of Performance Means Measurable Quality of Services

Success is a partnership. We not only listen to customer feedback; we rely on it to deliver the superior service we promise. Together with you, we develop standards of performance by which the quality of our services can be measured.

Standardized Processes

Carefully documented processes in our comprehensive Quality Manual ensures that we do it right the first time, every time. Because we consistently do things the same way every time, we can objectively measure our performance based on your service requirements.

Regular Inspections

Inspections are conducted on a daily basis by local supervisors and project managers using our log-based system with web enabled reporting. This inspection system has the flexibility to allow you as the customer to view and contribute feedback. Our ability to assess, document, and communicate the quality of service you receive is invaluable to your bottom line, and likewise, is a large part of our success.

Customer Communications

Frequent communication is also a key element of our Quality Management System. And we make it easy to communicate with us. Using log books, email, two-way radios, pagers and cell phones provided by Calgary cleaning , a project manager is always immediately available to handle your service requests. Another effective way for our customers to have a voice is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. By tracking service issues, we can implement preventive/corrective measures as soon as possible.

Please fill in Customer Feed Back Form